At Mazaya, we believe that your privacy is more than just a legal requirement, it's a matter of trust and responsibility that we take seriously in every interaction. This policy aims to clearly explain how we handle your personal information when you visit our website or contact us.

What Information Do We Collect?

When you browse our website or reach out to us, we may collect certain information to help us serve you better, such as:

- Your name

- Your email address

- Your phone number

- Your company name or job title (if provided)

- Your device’s IP address

How Do We Collect This Information?

We only collect what is necessary, and we do so through:

- Forms you fill out on the website (such as contact or quote request forms).

- Performance analytics tools like Google Analytics to understand user interaction.

- Cookies to enhance your browsing experience.

Why Do We Collect This Information?

We use your data to improve your experience and for no other reason. Specifically, we use it to:

- Communicate with you and respond to your inquiries or requests

- Enhance the performance and usability of the website

- Develop our services based on visitor behavior and analytics

- Send you updates or service-related news (only if you’ve opted in)

Do We Share Your Information with Third Parties?

No. Your data is never sold or rented, However, we may use trusted third-party tools, such as Google Analytics, strictly for performance analysis,  your data is never used by these tools for commercial purposes.

How Do We Protect Your Data?

We take your data security seriously. We implement appropriate technical and organizational measures to prevent unauthorized access, misuse, or damage to your information.

What Are Your Rights?

We fully respect your right to control your personal data. You can:

- Request access to the data we hold about you

- Request to modify or delete your data at any time

- Opt out of any future communications

You can easily reach us using the contact details provided in the Contact Us section below.

Where Is Your Data Stored?

Your data may be stored on servers located outside your country. However, we only work with trusted hosting providers that apply the highest standards of data security.

Device Identification for a Personalized Experience

We collect your device identifier, a unique code used to link your device with our services in order to send you real-time notifications and personalized messages related to your service or request.

This helps us send accurate updates such as order confirmations, delivery notifications, or customized offers based on your activity.

Rest assured, all data is collected solely to enhance your experience and provide you with timely, relevant services and never for unauthorized purposes.

Anti-Spam & Harmful Content Protection

We enforce strict policies against spam. You are not allowed to use our communication systems to send unsolicited messages or content that violates our Terms of Use.

All outgoing messages from our platform are automatically scanned, and may also be manually reviewed to ensure they are free from:

 1- Viruses

 2- Fraud or phishing attempts

 3- Illegal or prohibited content

Our goal is to maintain a safe and trustworthy experience for all users.

Need Help or Have Questions About Your Privacy?

Our team is here to support you. 

Feel free to contact us anytime at: info@mazayasolutions.com 

or call us at 00965 22400340